privacy Policy

Effective Date: [May, 27, 2025]

Last Updated: [May, 27, 2025]

Welcome to NPCHelp. Your privacy is very important to us. This Privacy Policy describes in excessive detail how we collect, use, disclose, and protect your personal information when you use our website https://www.npchelp.com, and any associated features, tools, communications, or services (the “Service,” “Site,” or “Platform”).

By accessing or using NPCHelp, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Introduction

This Privacy Policy explains:

What information we collect

How we collect it

Why we collect it

How we use it

How we store it

When and how we share it

How you can control your information

Your legal rights

How we protect your data

How to contact us

This document is meant to be thorough so that you are completely informed. Even if you only read half of it, that’s okay—we still take your privacy seriously.

2. What Information We Collect

When you use NPChelp, we may collect two main categories of data:

A. Personal Information (Voluntarily Submitted)

This is information you directly provide to us, including but not limited to:

Email address (if you contact us or subscribe to updates)

Username or screen name (if you comment or contribute)

Optional information (profile photos, bios, links)

Messages, feedback, bug reports, or support inquiries

Any other data you submit in forms, text boxes, or email

B. Non-Personal & Automatically Collected Information

We may automatically gather data that doesn’t identify you personally, such as:

Browser type and version

Operating system and device type

IP address

Pages visited and duration on site

Referring website or search engine

Time zone, language settings, and country location

Clickstream data (how you navigate through the site)

This type of information is generally collected using analytics tools and cookies (see Section 6).

3. How We Collect Information

We collect information from you in a variety of ways, including:

Direct Submission: When you send us a message, fill out a form, or submit content.

Automated Tracking: When you visit the site, cookies and third-party services track basic usage and interaction data.

Third-Party Integrations: When you interact with embedded services such as YouTube videos, comment systems, or social media links.

User Contributions: If you publish content, leave a comment, or participate in interactive features.

We do not purchase personal data from brokers or harvest it through illicit means.

4. Why We Collect Information

We use your data to enhance the functionality, usability, and overall quality of NPChelp. More specifically, we collect information to:

Provide and operate the website and services

Respond to inquiries and support requests

Personalize your experience on the Site

Monitor and improve the performance of the website

Conduct analytics and usage pattern studies

Prevent fraud, spam, or abuse of the platform

Enforce our Terms of Service and community guidelines

Communicate with you about updates, changes, or features

Maintain the safety, security, and integrity of our site and users

We will never sell your personal information.

5. How We Use and Share Your Information

We may use your data in aggregate and anonymous form to understand trends and improve our services. Occasionally, we may share your information with trusted third parties under specific conditions:

We may share data with:

Service Providers: Like hosting platforms (e.g., Google Sites), analytics tools (e.g., Google Analytics), or comment platforms (e.g., Disqus)

Legal Authorities: If required by law, subpoena, or to protect our legal rights

Spam/Abuse Prevention Services: To help detect bots, spam, or abuse

Volunteers or Staff: For site moderation and content management

We do not sell, rent, or trade your personal information with marketers, advertisers, or commercial data brokers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

What are cookies?

Cookies are small text files stored on your device that help websites remember information about your visit.

Types of cookies we use:

Essential Cookies: Required for basic functionality and security

Analytics Cookies: Track website usage and performance (e.g., Google Analytics)

Functionality Cookies: Remember your preferences

Third-Party Cookies: Used by embedded services (e.g., YouTube or comment systems)

You may disable cookies in your browser settings. However, doing so may limit some functionality of our Site.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. In general:

Analytics data may be stored indefinitely in aggregate form

Contact inquiries may be kept for reference

Comments and public content remain published unless deleted

When data is no longer needed, we securely delete or anonymize it.

8. Data Security

We take security seriously and implement reasonable measures to protect your information. This includes:

SSL encryption (https://)

Secure access controls and authentication

Monitoring for suspicious activity

Limited access to user data by volunteers/moderators

No website or service can guarantee 100% security. While we do our best, you use the Site at your own risk.

9. Your Rights and Choices

Depending on your location, you may have specific legal rights, such as:

Access: Request a copy of the data we hold about you

Correction: Update or correct inaccurate information

Deletion: Request that we delete your personal data

Objection: Object to certain uses of your information

Restriction: Ask us to limit processing of your data

Withdrawal of Consent: Opt out of future communications or tracking

To make a request regarding your data, contact us via the email listed below.

10. International Users

If you are accessing NPChelp from outside [Your Country], please be aware that your data may be processed and stored in [Your Country] or with third-party services hosted in other countries.

By using our Site, you consent to the transfer of your information to these locations, which may not have the same data protection laws as your jurisdiction.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13. If you believe a child has submitted information to us without consent, please contact us immediately and we will take appropriate steps to remove the data.

12. Third-Party Services and Links

Our site may contain links to third-party websites, services, or embedded content (e.g., YouTube, Discord, Google Forms). This Privacy Policy does not apply to those external services. We are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit.

13. User-Generated Content

Anything you submit to our public-facing features (e.g., comments, posts, guides) may be visible to other users and search engines. Please do not post sensitive or personal information. We are not responsible for misuse of information you choose to make public.

14. Policy Updates and Changes

We may update this Privacy Policy occasionally to reflect changes in legal requirements, user feedback, or improvements to our practices. When we do, we’ll:

Update the “Last Updated” date at the top of this document

Optionally notify users via homepage banner or email (if you’ve subscribed)

We recommend you review this page regularly to stay informed.

15. Your Consent

By using our website, you consent to the terms outlined in this Privacy Policy and agree to the collection and use of information in accordance with it.

If you do not agree with this policy, you must stop using our Site.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, you can contact us at:

📧 Email: support@npchelp.com

🌐 Website Contact Form: https://www.npchelp.com/contact

We respond to privacy-related inquiries as promptly as reasonably possible.